How it works
From a ringing phone to a captured enquiry.
Here's what happens on a call, what Aether Voice does for your business, and what it doesn't do yet.
On every call
What happens when a customer rings
- 01
A customer calls your business
They ring your usual number, or a dedicated Aether number, depending on how you've set things up.
- 02
Aether answers straight away
It picks up in a natural, conversational voice, greets the caller the way you've asked, and answers questions using the information you gave it about your business.
- 03
It takes the details
Aether asks the questions you've set, then records the caller's name, number and what they need. If it doesn't know something, it says so and takes a message rather than guessing.
- 04
Urgent enquiries are flagged
It identifies urgent requests and follows the emergency handling rules you've set, so important calls stand out.
- 05
You see it all in your dashboard
Each call appears with a summary, a transcript, the caller's details and, when available, the recording.
What it does
What you get today
Answers around the clock
Calls are picked up nights, weekends and while you're busy on a job.
Captures every lead
Contact details, what the customer needs, and a record of the enquiry.
Gives you call intelligence
Call history, AI summaries and transcripts, so you don't have to listen to every call.
Keeps leads organised
Enquiries in one place with lead statuses and follow-up tracking, urgent ones identified.
Is set up around your business
Your greeting, FAQs, hours, service areas, instructions and emergency handling rules.
Captures booking requests
Callers who want an appointment have their request and details taken so your team can confirm it.
Custom integrations on request
We can assess, build and configure integrations with the software you use, agreed with you first. Compatibility is confirmed after a technical assessment.
Being straight with you
What it doesn't do yet
Aether Voice is in beta, and we label what's live and what isn't.
Booking straight into your calendar
Not as standard. Custom calendar booking integrations are available on request, built around your existing software where technically feasible, with any additional development costs agreed beforehand.
Live call transfer
Coming soon. Today it takes a message and flags urgent calls.
Text confirmations
Coming soon.
Payments and professional advice
It doesn't take payments or give professional advice, and it shouldn't be set up to.
It's a good idea to test how it handles your calls, especially during the trial. Try the live demo.